Consumer Broadband Telephony

The Sawtel Hosted Consumer Broadband Telephony™ services are turnkey, software-based solutions designed for leveraging primary and secondary line voice services over existing broadband networks. Subscribers can make IP-originated calls to other IP phones or to the public switched telephone network (PSTN), and receive calls through a PSTN-provisioned phone number. Service is deployed using either prepaid or postpaid billing mechanisms to flexibly match client business needs and qualifiers. The solutions contains all the components necessary for service delivery, including an application (feature) server, session border controller, real-time transport protocol (RTP) relay mechanism, and integration with a rich set of revenue-generating enhanced services. Key line-side features supported include: caller ID, call waiting, call forwarding, anonymous call blocking, and voice mail. Subscribers can access and control any of these features through traditional dual-tone multi-frequency (DTMF) interfaces or via an easy-to-use, self-service Web portal. Behind the scenes, the Sawtel Broadb and Telephony™ solution also meets stringent regulatory requirements with CALEA-compliant call intercept functions and 911 emergency integration.

The Sawtel Hosted Consumer Broadband Telephony™ solutions offer clients a number of important advantages:

• Delivers Key Line-side Calling Features

  To provide subscribers with an experience similar to legacy PSTN-based phone services, Sawtel's' Broadband Telephony™ supports many line-side features, including caller ID, call waiting, call forwarding, anonymous call blocking, and voice mail. These represent some of the highest use features available to the subscriber through "*" codes on PSTN phones.

• Feature-rich Voice Mail & Unified Messaging Services - Message Access, Retrieval, and Notification

  Subscribers enjoy full control over the service via both Web portal interface and IVR menus. This includes comprehensive message playback and control operations that allow subscribers to skip through audio for fast message review. Subscribers can set up email notification when a new voice message arrives. This offers the flexibility to receive notifications on mobile phones, when subscribers are away from their office or home.

• A Complete Broadband Telephony Solution

  Sawtel provides an all-in-one solution for deploying revenue-saving broadband IP telephony services. Traditional enhanced services can also complement "line-side" services to provide a common software platform, streamlining the effort associated with bundling and deploying multiple services. Sawtel Hosted services can be tailored to meet specific needs with new or customized features using the Service Creation Environment (SCE).

Subscriber Features

• Supports IP-to-PSTN, IP-to-IP, and PSTN-to-IP voice calls
• Self-service subscriber Web portal with real-time call detail and call rating
• Multiple language support for Interactive Voice Response (IVR)
• Voice mail with DTMF and Web accessible inbox to view, listen, and manage messages (see Voice Messaging data sheet)
• Message waiting indicator (MWI)
• Configurable dialing plans
• Call feature control using DTMF * codes
• caller ID, call hunting and call forking, call waiting, call transfer, 3-way calling, caller ID block outgoing ANI, repeat dial, call return, anonymous call blocking, caller ID unblock outgoing ANI, Do Not Disturb
• Last incoming call readout
• Screening of calls from PSTN
• 7-digit dialing (domestic USA deployments only)
• 911 call routing to local PSAP (domestic US deploy ments only)
• Virtual phone numbers
• Inbound call filtering and routing
• Caller ID outgoing selection
• "*" code access to large scale audio conferences with up to 125 conference participants
• Configurable star "*" codes
• Forwarding to international numbers
• Subscriber control over inbound call handling
• Backup phone support (safe forwarding number for offline CPE)
• Click-to-dial from call history lists
• Wake up call
• Distinctive ringing
• Contact name as caller ID on inbound calls
• Option to set up as prepaid service offering
• Support for a wide variety of Telephony Adapters (TA) and soft phones, including both before-the-router (BTR) and after-the-router (ATR) configurations

Voicemail and Unified Messaging Features

• Email notification of message arrival

  Receive notification with or without the voice mail as a wave file attachment. Subscribers can review messages on their PC and forward voicemails to others via email.

• Rapid call return

  Allows subscribers to listen to a voice message then have the system call the party who left the message. Once the call is ended, the subscriber is returned to the same point in the voicemail system.

• Access to subscriber interface from voice mail deposit menu

  Allows subscribers to call into the deposit interface of their mailbox, then enter a DTMF sequence to switch to the subscriber interface. The subscriber presses the star (*) key while listening to the deposit greeting, the system prompts the user for the voicemail password and, if validated, transfers them to the subscriber interface.

• Prompt cut-through

  The system allows experienced subscribers to enter star (*) during the greeting and immediately enter their password, to save time. Subscribers can also enter DTMF selections without waiting for menu prompts.

• "in message" Skip-forward and skip-back

  Subscribers can skip forward or back within a message, or skip to the beginning or end of a message.

• Configurable greetings

  Subscribers can choose from four different voicemail greetings:

  • System default greeting with the phone number
  • System default with a recording of the subscriber's name
  • Personal greeting recorded by the subscriber
  • Alternate temporary greeting (vacation message, etc.)
• Class-of-service definitions

  Service providers can configure voicemail offerings with different classes of service. Attributes that can be controlled at the class-of-service level include maxi mum length and number of messages that can be stored, greeting length, and number of days that a message can be stored before being automatically deleted.

• Message Waiting Indicator

  SIP-based message waiting indicator is supported for SIP phones, in accordance with RFC 3842.